This company is a young start-up based in Mayfair and currently serves over 2000 users and 100+ companies based over in 12 countries. They are a dynamic and fast growing company that truly values and is reliant upon their people, their culture and their commitment to excellence they call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work. An opportunity has arisen for a Second Line Support Analyst to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally. Required Skill Set: - You will have good knowledge of Servers/Workstations Hardware (Dell, HP, SuperMicro) - Windows Server Support (Full range of roles and features) - Server Virtualisation (HyperV, VMware) - Backup Solutions Veeam, Symantec, Datto. - Networking Protocols (TCP, IP, DNS, DHCP) and Devices including Switches, Routers and Firewalls - Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps and Amazon S3 Exposure to the subjects below will be highly beneficial; - Citrix (XenApp, Xen Desktop) - macOS server and associated application such as Terminal, Open Directory. - Creative software (Architectural, Structural Engineering, etc.) - Kerio Mail Server - Microsoft Azure This role would require you to; - Minimum 3+ years of working with an IT manage service provider - You should have excellent communication skills - Excellent Troubleshooting Skills - Be a keen and a fast learner and be enthusiastic about helping users. - Confident communication skills across phone, email and face-to-face - Sound organisational ability and able to prioritise - Ensuring SLA's are met; time to respond, time to resolve and first-time-fix. - Willingness to gain relevant qualifications and accreditation's What would you do throughout your working day? - Provide excellent customer service to external clients, up to a senior level - Act as an escalation point for the 1st line technical team - Pro-active project contribution / implementation including liaising with clients and colleagues - Troubleshoot problems by telephone, remote access and on-site visits - Ad hoc and planned mentoring of technical colleagues - System builds, configuration and installation - Diligent documentation and time-keeping The Package - Working hours will be 40 hours a week during standard business hours (Monday - Friday, between 9am - 6pm UK time) - Offices located in London (Mayfair) - Package dependent on experience - 22 days' annual leave - increasing up to 25 days over the first 3 years of service. - Regular team event such as bi monthly lunch and breakfast events. - Continual professional development plans - Excellent benefits such as Perkbox membership and loads of social activities! Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.