This company is a young start-up based in Mayfair and currently serves over 2000 users and 100+ companies based over in 12 countries. They are a dynamic and fast-growing company that truly values and is reliant upon their people, their culture and their commitment to excellence we call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work. An opportunity has arisen for a Third Line Support Analyst to join the team in their London office, providing unparalleled service excellence to our clients across the UK and internationally. Required Skill Set: - Excellent understanding of various Microsoft Windows server roles (AD, Hyper-V, DNS, DHCP, DFS, WDS, WSUS, IIS, Exchange 2) - Virtualisation Technologies (VMware, Hyper-V) - Detailed understanding of Dell/HP Server hardware, SAN/DAS Storage and connectivity. - Detailed understanding of Public Cloud solutions (G-Suite, Amazon, Azure, 365, SharePoint Online) - Detailed understanding of a Network Infrastructure including but not limited to (Firewalls, Managed L2/L3 Switches, VLAN's, QoS, IPv4, IPv6, VPN, NAT, PAT, 10Gbe, Fibre, SNMP) - Ideally you will have Microsoft or a Cisco Qualification This role would require you to; - Minimum 4+ years of working with an IT manage service provider - You should have excellent communication skills - Excellent Troubleshooting Skills - Be a keen and a fast learner and be enthusiastic about helping users. - Confident communication skills across phone, email and face-to-face - Sound organisational ability and able to prioritise - Ensuring SLA's are met; time to respond, time to resolve and first-time-fix. - Willingness to gain relevant qualifications and accreditation's What would you do throughout your working day? - Provide excellent customer service to external clients, up to a senior level - Pro-active project management / implementation including liaising with clients and colleagues - Troubleshoot problems by telephone, remote access and on-site visits - Help improve company systems, procedures and knowledge - Ad hoc and planned mentoring of technical colleagues - IT Infrastructure builds, configuration and installation (remote or on-site) - Diligent documentation and time-keeping - Solution design and research and development for internal and client use The Package - Working hours will be 40 hours a week during standard business hours - Package dependent on experience - 22 days' annual leave - increasing up to 25 days over the first 3 years of service. - Regular team event such as bi monthly lunch and breakfast events. - Continual professional development plans - Excellent benefits such as Perkbox membership and loads of social activities! Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.