Can you deliver the kind of outstanding service that sets the BMW brand apart?
BMW Group Retail
Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.
Welcome to the future of automotive retail
Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So we provide service consulting that’s genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen.
We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.
You’ll be the link between our customers and the workshop. From welcoming customers, you’ll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work and presenting the completed job. Along the way, you’ll organise test drives for our Technicians, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is shipshape. It’s all about giving BMW customers peace of mind.
We’re looking for previous experience within a customer facing role, with the ideal applicant having experience as a Service Advisor within the automotive industry. Switched on and passionate about automotive, you’ll be someone who can quickly get to grips with processes, BMW products and services.
If you have the tenacity and commitment to realise your potential, we’ll give you the training to go as far as you can.
Your hard work will be rewarded with an uncapped bonus scheme, subsidised manufacturer car scheme for you and your family, access to BMW products, a company pension, access to bespoke training courses at the state of the art BMW Training Academy including globally recognised BMW accreditation and certification.
For more information and to apply, please click on the apply button.