Customer Service Executive

Building and maintaining strong relationships with customers through courteous and empathetic interactions.\nAlthough there aren’t many, you will investigate and resolve customer complaints, escalating complex issues to relevant departments when necessary while maintaining ownership of the customer experience and recommending process improvements for ongoing issues.\nA large part of the role is customer orders, returns, exchanges, cancellations and refund and coordinating everything with logistics, sales, finance and technical teams to ensure smooth service delivery.\nTo apply for the customer services exec position, you will need to have:\nA minimum 2–3 years of experience in customer service, internal sales operations, customer support or a related role (experience using CRM systems is preferred).\nExcellent communication skills and strong computer skills, fully competent with all relevant software applications (MS Office Word & Excel, Outlook etc.).\nGood level of Maths and English, ideally along with a formal qualification in Business Admin, Communications, Sales or a related field, although this is not essential.\nWhat is essential is enthusiasm, commitment and positivity.\nBenefits of the customer services role include a salary of up to £30k plus company profit share bonus paid quarterly\nHours: 39 hours per week\nHours: 7.30am to 4.30pm Mon to Thurs – finishing at 2.30pm on Fridays\nBreaks: 40 mins for lunch Mon to Thurs and 20 minutes on Fridays\nHolidays: 25 plus stats (usually 8)\nThe future: Solid and growing, full order book, longevity and stability\nEnvironment: A family-owned business, employee first approach\nTravail Employment Group is acting as an Employment Agency in relation to this vacancy