Registered Manager - Complex Home Care Provider

Full Time | Permanent
Lead, Inspire and Make a Difference

Are you an experienced Registered Manager looking for an opportunity to shape and grow a high-quality, nurse-led care service?

Complex Care Professionals Ltd is a well-established and growing domiciliary care provider operating across the North West. We specialise in delivering complex care, continuing healthcare, end-of-life care and community-based support to adults and children with a wide range of healthcare needs.

As we continue to expand, we are seeking an ambitious and passionate Registered Manager to lead our service, inspire our teams and drive excellence across all areas of the business.

This is an exciting opportunity to join a forward-thinking organisation where quality care, clinical excellence and positive outcomes are at the heart of everything we do.

About Us

Complex Care Professionals Ltd is a nurse-led organisation supporting individuals with complex healthcare needs in their own homes.

Working in partnership with Integrated Care Boards (ICBs), healthcare professionals, families and multidisciplinary teams, we deliver person-centred care that promotes dignity, independence and choice.

Our reputation has been built on professionalism, compassion and an unwavering commitment to delivering exceptional care.

The Role

As Registered Manager, you will be responsible for the overall leadership, performance and regulatory compliance of the service.

You will work closely with the Directors, Area Manager, Strategy & Compliance Manager, Branch Nurse and Care Coordination teams to ensure the delivery of safe, effective and high-quality care.

This role offers the opportunity to influence operational strategy, support business growth and play a key role in the future development of the organisation.

Key Responsibilities

• Leadership and Management
• Lead and inspire office and care staff to deliver outstanding care services.
• Create a positive, high-performing culture that supports staff development and retention.
• Manage and develop office-based teams through supervision, coaching and performance management.
• Ensure staffing levels are sufficient to meet the needs of the service.

Quality and Compliance

• Maintain compliance with CQC regulations and all relevant legislation.
• Drive continuous quality improvement throughout the service.
• Monitor service performance through audits, quality assurance processes and key performance indicators.
• Lead investigations relating to incidents, complaints and safeguarding concerns.
• Ensure policies and procedures remain current and effective.

Operational Management

• Oversee day-to-day service delivery and operational performance.
• Ensure effective care planning, rostering and service coordination.
• Participate in and support the on-call arrangements.
• Maintain effective systems and processes to support business operations.

Business Development and Growth

• Support the continued growth of the organisation through relationship building and excellent service delivery.
• Develop positive relationships with clients, families, healthcare professionals, commissioners and external stakeholders.
• Represent the organisation professionally at meetings, networking events and partnership forums.
• Contribute to strategic planning and achievement of business objectives.

About You

We are looking for a confident and motivated leader who is passionate about delivering high-quality care.

Essential

Previous experience as a Registered Manager, Deputy Manager or Senior Manager within domiciliary care

Strong knowledge of CQC regulations and quality standards

Proven leadership and people management skills

Experience managing care services, compliance and operational performance

Excellent communication and relationship-building abilities

Full UK Driving Licence and access to a vehicle

Desirable

• NVQ Level 5 in Leadership and Management for Adult Care (or willingness to work towards) - Desirable
• Experience within complex care, continuing healthcare or specialist care services
• Experience working with commissioners, ICBs and healthcare professionals
• Understanding of business development and service growth

Why Join Complex Care Professionals?

• Join a growing, nurse-led organisation with ambitious plans for the future
• Be supported by an experienced senior leadership team
• Opportunity to influence strategy and service development
• Work within a specialist complex care environment
• Ongoing professional development and career progression opportunities
• Company pension scheme
• Blue Light Card eligibility
• Employee discount scheme
• Free parking
• Supportive and collaborative working culture
• Incentives to grown the business

Ready for Your Next Challenge?

If you are a motivated leader who is passionate about delivering outstanding care and developing high-performing teams, we'd love to hear from you.

Join Complex Care Professionals and help shape the future of specialist community care across the North West.

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